Shipping Policy
Order Processing
Orders for hair extensions and retail products are processed within 1–3 business days after payment is received (excluding Sundays and holidays).
Shipping Methods & Timeframes
Domestic (USA): Estimated delivery 3–7 business days after dispatch.
International: Estimated delivery 7–21 business days, depending on destination and customs.
Delivery times are estimates only. Weather, carrier delays, and holidays may affect delivery.
Shipping Rates
Shipping rates are calculated at checkout based on weight, destination, and shipping method.
Any customs fees, import duties, or taxes for international shipments are the responsibility of the recipient.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. Please use this link to follow your package.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order. Tendére Hair is not responsible for delayed, lost, or returned packages due to incorrect or incomplete addresses. If a package is returned to us, you may be responsible for additional shipping charges to resend it.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit:
Take clear photos of the box, packaging, and product.
Contact the carrier and file a claim.
Email us with your order number and photos so we can assist you with the claim and next steps.
Refund & Return Policy
Because we are an extensions salon and work with human hair and hygienic products, our policies are very strict for your safety and ours.
Salon Services
All services are non-refundable once they have been performed.
If you have any concerns about your extensions or service, please contact us within 48 hours of your appointment. We are happy to evaluate and, when appropriate, schedule a one-time adjustment.
Adjustments do not include a change of style, color, or method from what was originally agreed upon at the consultation.
Hair Extensions & Retail Products
Hair Extensions (Custom-Ordered or Installed Hair)
For hygiene and safety reasons, installed, worn, opened, or altered hair extensions are final sale and cannot be returned or exchanged.
Custom-ordered hair that has been colored, toned, cut, or otherwise customized for you is also final sale.
Unopened Retail Hair / Products
Unopened, unused hair or retail products in their original packaging may be eligible for exchange or store credit within 7–14 days of purchase (choose what you prefer), with original receipt.
We do not offer cash refunds for change of mind.
Defective or Incorrect Items
If you believe you have received a defective or incorrect product:
Email us within 7 days of delivery with your order number, description of the issue, and photos.
If approved, we will provide instructions for return (if needed) and arrange a replacement, store credit, or refund for that item.
Return Shipping
Original shipping fees are non-refundable unless we sent the wrong item or a defective product.
If the error is ours, we will provide a prepaid return label. Otherwise, return shipping costs are the customer’s responsibility.
Cancellation, Rescheduling & No-Show Policy
We reserve appointment times especially for you. Please respect our time and other clients by honoring the policies below.
Booking & Card on File
A valid card on file and/or deposit may be required to secure your appointment.
By booking, you agree to our cancellation and no-show terms.
Cancellations & Changes
If you miss your appointment, cancel, or change your appointment with less than 24 hours’ notice, you will be charged $85.00.
This fee is non-refundable and cannot be applied toward future services.
Late Arrivals
Please arrive on time for your extensions appointment.
Clients who are more than 20 minutes late may be considered a cancellation and will be charged the $85.00 late-cancellation fee. A new appointment and deposit will be required to rebook.
No-Shows
Clients who do not show up for their appointment without contacting us will be considered a no-show and will be charged the $85.00 fee (or up to a percentage of the booked service, if you prefer to set it that way).
After repeated no-shows, we may require full prepayment for future bookings or decline future appointments.
How to Cancel or Reschedule
To cancel or reschedule, please use our online booking system or contact the salon directly by phone/email at least 24 hours before your scheduled appointment.
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Hours of Operation
Monday | Closed
Tuesday | 10 am - 6 pm
Wednesday | 10 am - 6 pm
Thursday | 10 am - 6 pm
Friday | 10 am - 6 pm
Saturday | 10 am - 6 pm
Sunday | Closed
The salon
Location
8383 Wilshire Blvd Ste 50, Unit 32
Beverly Hills, CA 90211 United States
Parking info
You can park below the building.
Enter on San Vicente Blvd. or Gale Dr.
Validated parking rate is $4 for four hours.
phone
323-968-6213
support
